FAQ

AM I ABLE TO VIEW THE ARTWORK BEFORE PURCHASING IT?

This option is only available in Leipzig, Germany. Please write us an email at [email protected] or use the contact form https://offf.space/contact-get-in-touch/ to book an appointment.

WILL I RECEIVE AN INVOICE FOR MY PURCHASE?
We will provide you with an electronic invoice via E-mail once your order is confirmed.

CAN I CHANGE OR CANCEL MY ORDER?

Sure, just send us an email at [email protected] within 1 day upon your purchase with the stated issue and the order number, and we will do our best to resolve it as quickly as possible.

WHICH COURIER DO YOU USE FOR SHIPPING?

You will receive your order via DHL.

IF I CHOOSE LOCAL PICKUP OPTION, WHEN CAN I PICKUP MY ORDER?

After we receive your order and your wish to pick up, we will contact you by email regarding opening hours or scheduling an appointment.

HOW DO I USE A COUPON CODE?

After choosing the products go to your cart where you will see a “Coupon” section. In order to redeem it simply enter the code as shown, without any spaces between characters and click Apply. After that you will be able to see the discount amount and your current order total, upon which you need to proceed to the checkout phase to complete the order.